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About Dll

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  1. They could be just like that without any changes to the way they're submitted, it just requires the organisation and the will to make sure someone takes responsibility every day for checking bugs, responding to them, then prioritising and scheduling the work which needs to be done to fix them. Rather than this ad hoc, mark as pending and forget system that we appear to have now. All the fiddling around the edges of the format and who can view bug reports etc etc etc doesn't change the fact that ultimately action needs to be taken to fix bugs in a more timely and co-ordinated manner than it is now. It's not rocket science when it boils down to it.
  2. Triaging and prioritising the bug reports properly would help solve this problem too, rather than putting all of the onus on customers to use the bug reports/tickets as you expect them to. Regardless, though, I don't think anyone here is saying all reported bugs should be sorted within the same time frame as a ticket raised for a show-stopping type problem. But equally, there ought to be no reason a bug is just marked as pending and left sitting with no response for months and months, even if it is a low priority, and too often that is what happens. The sorts of issues in there maybe aren't major, but they're not just tiny things like something not lining up correctly either, and deserve more attention than they're getting.
  3. I agree with this. I don't know if other people do the same, but before raising a ticket about a problem I've seen, I'll tend to check the bug reports, forums etc to see if someone else has reported the problem. If they have then I won't raise the ticket, as I'll assume that the bug report is being looked into and that there's a reasonable likelihood that if others are having the same problem, someone else may have raised a ticket as well. On top of this, and perhaps it's just me, but I'll also tend to test things against a clean install when trying to figure out a bug, and again if it's clearly not just limited to my install, then often I'll post it as a bug rather than just raise a support ticket. Perhaps wrongly I assumed this is a more helpful way of raising bugs as it's public so, in theory it stops duplicates, and helps to save on multiple tickets being raised for the same thing. What I really don't understand is the message being given out that for some reason if I raise the identical problem as a ticket as was raised in a bug report, it'll be looked into faster. Why? Is it really the case that if I go and find a bug report posted and marked as pending months ago, and raise it as a ticket, it'll be fixed straight away for me?
  4. Then why have public bug reporting at all? I assume you recognise how bad it looks when someone takes the time to report a bug to you and it's ignored for months? (Or worse closed without being fixed, which is another fairly regular occurance). You can't have it all ways, either have the bug reports and look after them, or don't. You can't have them, ask people to use them but then ignore lots of them and expect people not to see that and draw negative conclusions from it.
  5. Equally, there are some who report bugs which are problematic only to have them marked as pending and left for months. Not important to you perhaps, but moreso to others, and a poor reflection on yourselves.
  6. Thanks for the suggestion @americanwx, sounds a worthwhile temporary fix. On IPS's part, I think it's quite embarrassing that this has been overlooked for so long, despite the countless threads and bug reports.
  7. Except for virtually every other single release of the 4.1 series. And I thought we were suppose to ignore the bug tracker as most bugs are fixed through tickets? It's not possible to have it all ways, and I don't know which commercial products you're using Charles, but most I've seen do offer some sort of change list or info on the major bugs that have been fixed.
  8. Ignoring that part of the question then, how are decisions on what's added/removed from the feature set made though? I understand feedback is taken into account etc, but from the outside looking in it seems like maybe the developers are driving change, not maybe with what they think is useful or not, but what from a coding perspective makes more sense, or maybe is simpler. Not saying that's wrong as you can't spend weeks making a tiny piece of functionality work when time is better spent elsewhere. But from a user experience point of view it's not ideal, as it just appears that useful features are removed without much or any logical reasoning?
  9. Are you sure the task isn't locking for some reason. For instance we had a problem with the tasks being run for blogs and that was locking everything, fixing that made it all work much more quickly.
  10. I think the functionality to view a users previous display names has disappeared in 4.1 (unless I'm missing something). This is a very useful function, can it be re-added?
  11. It doesn't respect the size set in the admincp though unfortunately, and most users posting remote images don't go back and resize the images, so you end up with full size images through a thread, next to properly sized ones when the uploader is used. It makes it quite messy, and I think needs to be uniform and default to whatever the image display size is set to .
  12. As it stands, when remote images are posted they're displayed at full width rather than at the max image display size set in the control panel. Would it be possible to have them adhere to this setting so they act in the same way as uploaded images?
  13. Thanks, it's there now. Sorry to say though it's very buggy. Load it up into 4.1.4 and you'll see, out of box the social icons and breadcrumbs don't fit on the homepage, there's horizontal scrolling at around 1010px down to the mobile breakpoint, the fonts & icons overlap each other on the gallery homepage, and there are other small problems floating about in there. It's a shame, as I was a fan of this skin on the 3.x series.
  14. Hi Tom, I'm trying to download this update from your website, but going into my account, it shows no downloadable files found for simplify 1.0.3.