IPS Management
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About Charles

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  1. For anything you guys need just submit a ticket to support and we will support all over you
  2. All tickets submitted get a response. It's not up to you to worry about duplicate reports really as that is our problem . If you have an issue on your site just submit a ticket and we will take care of it.
  3. There is no need to submit anything to a bug tracker. If you are having any issues with your community just submit a ticket and we will reply.
  4. If you are having any issues with your site please submit a ticket. Thanks!
  5. If you are having any trouble with your community please submit a ticket. Thanks!
  6. We closed the bug tracker to new submissions for a while to clean things up internally and reduce confusion. For power users like you we will come up with another solution for you but normal users just find the whole process confusing. As you can see in this very topic people don't know where to post their issues To be clear to everyone: as always if you are experiencing any sort of issue with your community feel free to submit a ticket. You are guaranteed a reply there.
  7. I post what's coming in the next release in the alpha section but I realize many people do not view that. I will try to make a point of updating the next up list in release notes more frequently. I went ahead and posted 4.1.16 so far but more will be added.
  8. 4.1.16

    This release is now available as an alpha build for those who enjoy testing software. A public beta will be tagged here when available. In addition to many small bug fixes, this release includes: Large number of bugs fixed in focus areas: Commerce, Pages databases, and IPS Connect Performance improvements in profile view and Activity Streams We now try to more reliably detect the AWS S3 endpoint for those using S3 file storage More efficient license key checking to keep the keys from being checked too often which can slow your site down There is now a column in tasks view to show the last time it ran to help diagnostics When a member changes their email or password they now get an email confirmation If group promotion based on date is enable the system will now auto-promote even if a member does not login There is now a setting to change the number of topics per page in the forum view If you move your site to a new URL you no longer have to update a constant if using the image proxy You can now press ctrl/cmd+enter in any editor window to submit the reply In Commerce ticket view there are keyboard shortcuts to perform common actions (such as press 'r' to open reply box or 'n' for note) There is now logic to prevent double-posting when the initial post encounters an error on submit
  9. Yes that's why we plan on reworking the bug tracker. Unlike tickets which are always staffed and get personal replies, bug reports are not the same sort of thing and can get confusing. In general though if you see something that "should" have been fixed but isn't you are always in the right to open a support ticket and get a direct response. There is never a need to be confused or have to post here on the forums hoping for an answer. Just submit a ticket and you will get a clear response
  10. If you are ever having a problem with your community or a bug that was supposed to have been fixed isn't fixed you are always free to submit a ticket. We will get it sorted for you
  11. If you are ever having any issues with your community feel free to submit a ticket. We are always happy to help
  12. There have been changes in 4.1.15 to make this less of an issue.
  13. Yes I do agree that is an issue. We have a two-fold problem: 1. many issues (but not all) in the bug tracker are not critical or only impact certain situations and 2. many issues in the bug tracker are already fixed via tickets and we have to do a periodic sweep. We always say if you have an issue that's actually impacting your site then submit a ticket. Like I said, we plan on making changes to the bug tracker so people are more able to manage what to do and also so we can better manage the flow too FYI: we will be doing a bug tracker sweep next week so you should see what I mean.
  14. If you have an issue on your site which is causing you problem then please do submit a ticket. Tickets are always our first priority.
  15. We cannot forget bugs marked Pending Many bugs in the bug tracker are very low priority or are larger changes that are more than a simple "bug" so aren't that simple. You can always submit a support ticket if you are every experiencing a problem with your site. We are planning on making changes to the bug tracker as people get a bit overly-obsessed with it yet if we ask them if they are actually experiencing any problems on their site they say no. So it's kind of a situation where people are overthinking the importance