Jump to content

bobblebum

Clients
  • Posts

    334
  • Joined

Contact Methods

Profile Information

  • Gender
    Male

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

bobblebum's Achievements

  1. bobblebum

    Bfarber

    BTW, everytime a user of mine emails me asking what is wrong with the board. I explain to them what is happening and my perception on how IPS is handling this.
  2. bobblebum

    Bfarber

    Bfarber, I think its unfair you make statements in the feedback section then close the topic so I can't respond. Your coworker responded at 3:55PM which is well within the time frame for trying to get some help for a customer. A hosting customer as you can see from below since 10/18/03, long time supporter here. The getting help just wasn't directed at you. Others have read this also. Now as for emailing management, I tried emailing them with the email address you provided and it got rejected. Here is the email error. As for the PM for Matt, they went through despite getting an error with IE8. I loaded Firefox and was able to see my PM's and seen they went through despite the error. Sorry Matt if you get three messages but all I got was an error when trying to send them. You keep mentioning an SLA of 48 hours. I would like you to point out on your website where it mentions 48 hr sla when a user is signing up hosting, especially a user who signed up back in 10/18/03. This is not a true feedback section if I can't speak my mind without having my topic closed while the issue is still open for discussion.
  3. It doesn't matter if the billing people browse this forum or not, the ticket was opened and personally if one of my coworkers or my company had a disgruntled customer. I would let them know and try to get it taken care of, even if it fell out of my area of expertise or work. Sofar I have gotten another canned response about SLA's and nothing done to help resolve this issue. I was at work during your hours of phone operation, which I have to watch my phone use at work for personal matters. I don't even have access to personal mail at my work. I tried to email one IPS management member here but his email is private and if you try to send him a personal message it comes back with an error. As for the queue of tickets, maybe you should have more detail about the queue. Example you are 4th in the queue, again its all software and could be easily automated and you are a software company. Then I could take screen shots and ask why I have been 4th in the queue for 5+ hours, but we know the answer to that. it's easier to hide behind the unknown and your SLA response.
  4. History: ~1:15PM today I notice my site is down. I log into client center and see an Invoice is unpaid. I pay invoice at ~1:24PM. My site doesn't come right back up so I put in Support ticket as recommended at 1:47PM, my site has been down since. I just got home from work and the Invision Billing emails have been going to my SPAM folder (Gmail account) and put it on safelist. But Invoice was paid immediately and Invision has not moved on this, yet you have people from invision responded on the forums with how they have a SLA of 48 hours. This is simple fix quicker than your damn reply and should have been automated off the payment anyway. Remember this if your considering hosting with this company.
  5. Site is down 5 hours now due to poor service from IPS.
  6. Now almost 4 hours, if my sites not running by the time I get home it will be moved to another hosting service for good.
  7. Perception is everything no matter what your SLA is. Maybe resources should be adjusted for increase volume in other areas. Maybe a forum moderator helping out with simple tickets instead of closing posts.
  8. Simple billing issue is almost 2 hours long, I don't want to hear the 48 hr standard response. It's a simple matter that can be fixed as fast as the ticket is read. Poor service.
×
×
  • Create New...