Mark H

IPS Staff
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About Mark H

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  • Birthday 05/16/1955

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  1. You have a license, yes, but it is expired and would need to be renewed to access the support sections. Also please note the description of this forum: I'd normally just move the topic to one of those sections, but you would then not be able to see this reply (until you renewed), so this topic will need be closed. Thank you.
  2. If you are unable to perform a password reset, or login to the Client Area, please send an email directly to and someone will be able to assist you.
  3. As was mentioned, discussion of Hosts is not permitted here, it's something better suited for a site like webhostingtalk or similar. Thank you for your cooperation.
  4. Thank you for the kind words, they're greatly appreciated.
  5. If you are still experiencing that issue and would like us to assist, you'd need to renew support for your license. (It's currently expired.) Once renewed, please file a ticket to Support and we can advise you further.
  6. At this time we have to do that manually, so please file a ticket to Support with your request and we;ll be glad to assist. Thank you.
  7. Yes, to multi-select when there is no "Everyone" box, you use "CTRL-click" to select more than one.
  8. Please file a ticket to support for assistance with that issue. Thank you.
  9. Unless I've misunderstood what you mean, you can already set Group permissions for Chat. ACP -> System -> Applications -> expand "Chat" category on the right -> click the padlock (permissions) icon to the right of the Chat module -> select the Groups you want able to use Chat, and save the popup. If that's not what you meant, however, can you please clarify?
  10. You will not need to repurchase, but you will need to login to the Client Area using the account which was used to make purchase in order to renew. If you have no longer have any access to the email address used when you registered then, or if you are not able to find the email used, please send an email to with as many details of the account as you have, and someone should be able to assist you. Refer to this topic if you wish. Thank you.
  11. In my opinion, the lack of identifiable info on the IP would make me suspect that they are simply up to no good, so I block those if I run across them.
  12. That address is a bit of an odd one, yes. It does not appear to be assigned to an ISP, corporation, or individual, which is why we would not have been able to show you anything for it. Here's the result of a "whois" type lookup on the IP (which, if it were me, I would simply block the /24 range in my server firewall with PRIVATE-ADDRESS-ABLK-RFC1918-IANA-RESERVED Updated: 2012-08-31 Source: Internet Assigned Numbers Authority 12025 Waterfront Drive Suite 300 Los Angeles CA 90292 United States
  13. You show as as being in the "Members" group, a Client with licenses which have expired, and would need to renew IP.Board (and any other expired apps you want to upgrade), then you would be able to download the software, both 3.4.9 and the new version 4. (Please file a ticket to customer service if you are not able to renew.) You'd need to upgrade to version 3.4.9 first, and then to version 4; it's a two-step process. Since you said you were using the built-in Subscriptions feature from version 2, you'd also need to have a copy of Nexus purchased and active, since that's the only path to retaining your old Subscriptions. Note that "Nexus" in version 3 is now "Commerce" in version 4. Once the upgrade to version 3.4.9 is finished, you'd install Nexus. Once installed, you'd go to that app in the Admin panel (ACP -> Other Apps, Nexus). The first, and only the first, time you do, you will be prompted to import your Subscriptions to Nexus. Make certain you do that. Once that is done, then you would upgrade the entire suite to version 4. Your old version 2 subscriptions should all be there. However, I am not sure what payment gateway you are using with version 2. There is no gateway in version 4 specifically for Ebay. Someone else may be able to answer that part.
  14. Please see this overview page for the converters: Blogs, Blog Entries, and Blog Comments are converted.
  15. Yes, you can purchase and use Core, Forums, and Commerce now, and then later purchase and add the other apps.