INDMAS Posted May 20, 2017 Share Posted May 20, 2017 I followed all the steps to upgrade. When I go to "/admin/upgrade/" I get: ________________________________________________________________ An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later. _____________________________________________________________ Ran the checker Upgraded SQL tables to utf8 Loaded 4.x files. Adjusted conf_global.php. Please let me know if anybody has any ideas. Thanks! Link to comment Share on other sites More sharing options...
Joel R Posted May 20, 2017 Share Posted May 20, 2017 I don't have any ideas on your particular problem, but IPS support provided courtesy upgrades so make sure you send in a ticket. Link to comment Share on other sites More sharing options...
INDMAS Posted May 20, 2017 Author Share Posted May 20, 2017 They told me they would not do the upgrade, even it I paid. Unless I was hosting with them. I opened a "system down" ticket. No response yet. Thanks! Link to comment Share on other sites More sharing options...
Joel R Posted May 20, 2017 Share Posted May 20, 2017 1 minute ago, INDMAS said: They told me they would not do the upgrade, even it I paid. Unless I was hosting with them. I opened a "system down" ticket. No response yet. Thanks! Eh, really? @Charles IPS has publicly stated they offer upgrades to 4.x, is that not true? Link to comment Share on other sites More sharing options...
Management Charles Posted May 20, 2017 Management Share Posted May 20, 2017 Yes, we provide free upgrade service from v3 to v4. @INDMAS You were told in your recent ticket that we could not upgrade your PHP version from 5.3 to 7 as that is something your web host must do. That has nothing to do with us assisting you in upgrading your Invision Community. Link to comment Share on other sites More sharing options...
INDMAS Posted May 20, 2017 Author Share Posted May 20, 2017 My bad. I understand now. I should have been clearer in my request for help upgrading in that ticket. I didn't mean upgrading PHP, but upgrading to 4.x. Can somebody give me a hand at this point? Thanks. Link to comment Share on other sites More sharing options...
Management Charles Posted May 20, 2017 Management Share Posted May 20, 2017 12 minutes ago, INDMAS said: My bad. I understand now. I should have been clearer in my request for help upgrading in that ticket. I didn't mean upgrading PHP, but upgrading to 4.x. Can somebody give me a hand at this point? Thanks. Yes our support staff will respond to the ticket you put in a few minutes ago. Link to comment Share on other sites More sharing options...
INDMAS Posted May 20, 2017 Author Share Posted May 20, 2017 I just updated the ticket. Thank you! Link to comment Share on other sites More sharing options...
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