SJ77 Posted May 6, 2017 Share Posted May 6, 2017 I have 2 licenses for IPB and I accidentally purchased something for the wrong license. Is there a setting somewhere in the client area that allows one to transfer components purchased to another license? anybody know? Link to comment Share on other sites More sharing options...
Randy Calvert Posted May 6, 2017 Share Posted May 6, 2017 I asked late last year about transferring a component (files) from one license to another and I was told it was not possible to move it. Link to comment Share on other sites More sharing options...
CP Posted May 6, 2017 Share Posted May 6, 2017 As far as I know (could be wrong) there is no way to transfer any kind of component (file download) to another license. Link to comment Share on other sites More sharing options...
SJ77 Posted May 6, 2017 Author Share Posted May 6, 2017 Can't I just swap license keys or something? Link to comment Share on other sites More sharing options...
opentype Posted May 6, 2017 Share Posted May 6, 2017 No, since the keys are connected to your domains. Your best chance is a support ticket, explaining that your purchase was a mistake. Link to comment Share on other sites More sharing options...
SJ77 Posted May 6, 2017 Author Share Posted May 6, 2017 3 minutes ago, opentype said: No, since the keys are connected to your domains. Your best chance is a support ticket, explaining that your purchase was a mistake. I did that this morning (about 12 hours ago) just thought I would shoot in the dark to see if there are any other options while I wait. Thanks Link to comment Share on other sites More sharing options...
AndyF Posted May 6, 2017 Share Posted May 6, 2017 A ticket in the Client Area is really the only sensible answer for this. Hopefully you will get an answer soon. Link to comment Share on other sites More sharing options...
SJ77 Posted May 6, 2017 Author Share Posted May 6, 2017 9 hours ago, AndyF said: A ticket in the Client Area is really the only sensible answer for this. Hopefully you will get an answer soon. There is an option to change url, and swap license keys? This really won't work? FYI the invoice was generated on my behalf by IPS because the order system was leading to an error. I didn't know it was setup for wrong license until AFTER I paid. Link to comment Share on other sites More sharing options...
AndyF Posted May 6, 2017 Share Posted May 6, 2017 It is something you do need to wait for a member of accounts/billing or Management to take a look at unfortunately as its not a tech support issue as such. If you explain what/why in your ticket that will help clear as to why you're requesting this. These departments do not usually work weekends however it is quite likely there will be someone available. I thank you in advance for your continued patience. Link to comment Share on other sites More sharing options...
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