Jibeji Posted December 19, 2016 Share Posted December 19, 2016 Hello, When I clik on the Sign-In button, the popup appears. After filling login and password and clicking Sign-In, the popup remains displayed. If I refresh the page, I am correctly logged in. Same behavior with Log Out... It seems the page doesn't refresh anymore. I can't see any error in the log files. Link to comment Share on other sites More sharing options...
Adlago Posted December 19, 2016 Share Posted December 19, 2016 Other members have this issue? If Yes -Go to ACP - Support and mark " Something isn't working correctly " -> Continue. This remove cache. If No - Remove cache and cookies your browser or used other browser. Link to comment Share on other sites More sharing options...
Jibeji Posted December 19, 2016 Author Share Posted December 19, 2016 All the members, whatever the browser they use. Thanks for the tip Adlago but that didn't solve the issue. Link to comment Share on other sites More sharing options...
Adlago Posted December 19, 2016 Share Posted December 19, 2016 Try this Remove all files directory 'datastore' PP. In the default ips theme has this issue? Link to comment Share on other sites More sharing options...
Jibeji Posted December 20, 2016 Author Share Posted December 20, 2016 Hi, Cleaning the 'datastore' directory solved the issue. Thanks a lot. Link to comment Share on other sites More sharing options...
Adlago Posted December 20, 2016 Share Posted December 20, 2016 Sometimes effects cause stress administrator - but to solve is easy ... I am glad that my advice helped. Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 Hi, I still encounter the problem. When I reinstall everything from scratch, I works fine 10 minutes then fail again. I have raise a support, and they absolutely don't know what happens, so they pretend it's a server misconfiguration. Easy... Any idea? Link to comment Share on other sites More sharing options...
Adlago Posted December 22, 2016 Share Posted December 22, 2016 Give a link to your website. Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 http://ns3057235.ip-213-32-27.eu/forum/ You can log in with guest / guest Link to comment Share on other sites More sharing options...
Adlago Posted December 22, 2016 Share Posted December 22, 2016 1 hour ago, Jibeji said: http://ns3057235.ip-213-32-27.eu/forum/ You can log in with guest / guest try this 1. Change Data Storage Method - In Advnced Configuration 2. Check issue sign in. I think that will is OK. 3. Remove cache in Support - " Something isn't working correctly " 4. Remove all file directory 'datastore' 5. If everything works and sustainable tomorrow, try recover Data Storage Method Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 I have done that, and the issue is still present. Link to comment Share on other sites More sharing options...
Adlago Posted December 22, 2016 Share Posted December 22, 2016 Open Support -> SQL Toolbox Copy and paste REPAIR TABLE `core_members` And 'Run Query' Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 The status is now OK Link to comment Share on other sites More sharing options...
Adlago Posted December 22, 2016 Share Posted December 22, 2016 Also REPAIR TABLE `core_login_handlers` Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 Table Op Msg_type Msg_text ipb4.ibf_core_login_handlers repair note The storage engine for the table doesn't support repair Link to comment Share on other sites More sharing options...
Adlago Posted December 22, 2016 Share Posted December 22, 2016 And OPTIMIZE TABLE `core_login_handlers` Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 It's better but the problem remains Table Op Msg_type Msg_text ipb4.ibf_core_login_handlers optimize note Table does not support optimize, doing recreate + analyze instead ipb4.ibf_core_login_handlers optimize status OK Link to comment Share on other sites More sharing options...
Adlago Posted December 22, 2016 Share Posted December 22, 2016 OPTIMIZE TABLE `core_store` Link to comment Share on other sites More sharing options...
Jibeji Posted December 22, 2016 Author Share Posted December 22, 2016 Done, but not better. It's late here, going to bed. Thanks for your help Adlago, if you have others ideas, do not hesitate. Link to comment Share on other sites More sharing options...
Daniel F Posted December 23, 2016 Share Posted December 23, 2016 Please submit a ticket so we can investigate this issue Link to comment Share on other sites More sharing options...
Jibeji Posted December 23, 2016 Author Share Posted December 23, 2016 Done, Support guys pretend it's a server misconfiguration but are not able to tell where to to look at. Easy for them... Here is their answer: Quote I'm afraid we are not able to provide any server side configuration assistance or troubleshooting, however the symptoms your site is displaying here are indicative of a configuration issue. By the way, I am an Invision customer since 2011, none of the technical supports I have raised (5 or 6) were never answered with a solution. It was either out of their scope or not product related. Link to comment Share on other sites More sharing options...
TDBF Posted December 23, 2016 Share Posted December 23, 2016 58 minutes ago, Jibeji said: Done, Support guys pretend it's a server misconfiguration but are not able to tell where to to look at. Easy for them... Here is their answer: By the way, I am an Invision customer since 2011, none of the technical supports I have raised (5 or 6) were never answered with a solution. It was either out of their scope or not product related. Do you have Cloudflare, Memcache, OPCache, Varnish or any Caching enabled on your server? If you do, I would suggest that you turn them off one by one to see if there is any change or clear their caching. Link to comment Share on other sites More sharing options...
Jibeji Posted December 23, 2016 Author Share Posted December 23, 2016 The instance runs on a dedicated hardware (CentOS 7), there is no cache at all. Here the my Apache configuration: <VirtualHost *:80> ServerAdmin webmaster@mydomain.org DocumentRoot /home/www ServerName ns3057235.ip-213-32-27.eu ErrorLog logs/error_log CustomLog logs/access_log combined </VirtualHost> ServerRoot "/etc/httpd" Listen 80 Include conf.modules.d/*.conf # AddType application/x-httpd-php .php AddType x-mapp-php5 .php <Directory /> AllowOverride none Require all denied </Directory> DocumentRoot "/home/www" <Directory "/home/www"> Options Indexes FollowSymLinks AllowOverride All # Allow open access: Require all granted </Directory> <IfModule dir_module> DirectoryIndex index.php index.html </IfModule> <Files ".ht*"> Require all denied </Files> ErrorLog "logs/error_log" LogLevel warn <IfModule log_config_module> LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common <IfModule logio_module> # You need to enable mod_logio.c to use %I and %O LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" %I %O" combinedio </IfModule> CustomLog "logs/access_log" combined </IfModule> <Directory "/var/www/cgi-bin"> AllowOverride None Options None Require all granted </Directory> <IfModule mime_module> TypesConfig /etc/mime.types AddType application/x-compress .Z AddType application/x-gzip .gz .tgz AddType text/html .shtml AddOutputFilter INCLUDES .shtml </IfModule> AddDefaultCharset UTF-8 <IfModule mime_magic_module> MIMEMagicFile conf/magic </IfModule> EnableSendfile on IncludeOptional conf.d/*.conf All cache disabled : [root@ns3057235 conf.modules.d]# grep cache * 00-base.conf:#LoadModule authn_socache_module modules/mod_authn_socache.so 00-base.conf:#LoadModule cache_module modules/mod_cache.so 00-base.conf:#LoadModule cache_disk_module modules/mod_cache_disk.so 00-base.conf:#LoadModule socache_dbm_module modules/mod_socache_dbm.so 00-base.conf:#LoadModule socache_memcache_module modules/mod_socache_memcache.so 00-base.conf:#LoadModule socache_shmcb_module modules/mod_socache_shmcb.so Link to comment Share on other sites More sharing options...
Adlago Posted December 23, 2016 Share Posted December 23, 2016 Perhaps you have Furl error. Sign In in your website address directly ....ipsconnect php 304 8.035609000 192.168.0.100 213.32.27.127 HTTP 889 GET /forum//applications/core/interface/ipsconnect/ipsconnect.php?do=crossLogin&key=ec25a187d69b2b973cb77a86571f83e3&url=http://ns3057235.ip-213-32-27.eu/forum//applications/core/interface/ipsconnect/ipsconnect.php&id=16304&returnTo=http://ns3057235.ip-213-32-27.eu/forum/ HTTP/1.1 In my site Sign In is executed 34 11.872508000 192.168.0.100 78.142.63.182 HTTP 981 GET /consults/?_fromLogin=1 HTTP/1.1 Try to Advanced Configuration -> Friendly URLs : "Revert to default configuration" Link to comment Share on other sites More sharing options...
Jibeji Posted December 23, 2016 Author Share Posted December 23, 2016 Hi, I can't find "Revert to default configuration" in that menu. Is it because I didn't change anything? Link to comment Share on other sites More sharing options...
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