Square Wheels Posted September 25, 2016 Share Posted September 25, 2016 I can't find the bug tracker. Maybe it's full? Anyhow, the Next thread title is scrolling off the page when it's loing. Link to comment Share on other sites More sharing options...
Colonel_mortis Posted September 25, 2016 Share Posted September 25, 2016 This is fixed in 4.1.16 For some reason unknown to everyone except IPS, the bug tracker has been made read only and removed from the nav. Link to comment Share on other sites More sharing options...
Management Charles Posted September 25, 2016 Management Share Posted September 25, 2016 If you are having any issues with your site please submit a ticket. Thanks! Link to comment Share on other sites More sharing options...
tolik777 Posted September 25, 2016 Share Posted September 25, 2016 Where is bug tracker? Link to comment Share on other sites More sharing options...
Management Charles Posted September 25, 2016 Management Share Posted September 25, 2016 3 minutes ago, tolik777 said: Where is bug tracker? There is no need to submit anything to a bug tracker. If you are having any issues with your community just submit a ticket and we will reply. Link to comment Share on other sites More sharing options...
SaltyBart Posted September 25, 2016 Share Posted September 25, 2016 1 hour ago, Charles said: There is no need to submit anything to a bug tracker. Except that we do not know now If we throw time away by reporting double bugs at the cliënt area. Or is IPS submitting bugs in the tracker now for us if we report at the cliënt area ? Link to comment Share on other sites More sharing options...
Management Charles Posted September 25, 2016 Management Share Posted September 25, 2016 All tickets submitted get a response. It's not up to you to worry about duplicate reports really as that is our problem . If you have an issue on your site just submit a ticket and we will take care of it. Link to comment Share on other sites More sharing options...
SaltyBart Posted September 25, 2016 Share Posted September 25, 2016 46 minutes ago, Charles said: It's not up to you to worry about duplicate reports I think you have misunderstood me Charles. But clear statement, end of story than Link to comment Share on other sites More sharing options...
RevengeFNF Posted September 25, 2016 Share Posted September 25, 2016 3 hours ago, Charles said: There is no need to submit anything to a bug tracker. If you are having any issues with your community just submit a ticket and we will reply. Is this not a step back to have the suit without any bugs? Will the Ticket System starting to be very slow in terms of response time, because everyone will be creating tickets, and one does not know if something was already reported or not? I also very often go to the Bug Tracker to check bugs fixed. He won't be able to do that now. Link to comment Share on other sites More sharing options...
Square Wheels Posted September 25, 2016 Author Share Posted September 25, 2016 4 hours ago, Charles said: If you are having any issues with your site please submit a ticket. Thanks! Thanks, it looks like it's fixed in the next release, I might wait. Link to comment Share on other sites More sharing options...
NoGi Posted September 25, 2016 Share Posted September 25, 2016 4 hours ago, Charles said: There is no need to submit anything to a bug tracker. What happens in the case of alpha/beta builds? Are these via the ticket system now as well? Link to comment Share on other sites More sharing options...
Simon Woods Posted September 25, 2016 Share Posted September 25, 2016 The bug tracker situation is also being spoken about here: Link to comment Share on other sites More sharing options...
ABGenc Posted September 26, 2016 Share Posted September 26, 2016 19 hours ago, Charles said: There is no need to submit anything to a bug tracker. If you are having any issues with your community just submit a ticket and we will reply. What if we want to submit a bug about this site ? For example about Client Area .. Link to comment Share on other sites More sharing options...
Management Charles Posted September 26, 2016 Management Share Posted September 26, 2016 For anything you guys need just submit a ticket to support and we will support all over you Link to comment Share on other sites More sharing options...
RevengeFNF Posted September 26, 2016 Share Posted September 26, 2016 Ok, IPS is creating Bug Reports according to the tickets they receive. Its enough for me. Link to comment Share on other sites More sharing options...
marklcfc Posted September 26, 2016 Share Posted September 26, 2016 22 hours ago, Charles said: All tickets submitted get a response. It's not up to you to worry about duplicate reports really as that is our problem . If you have an issue on your site just submit a ticket and we will take care of it. I can't see why you've removed the bug tracker. I've reported numerous minor problems with the skin that I wouldn't submit a ticket for, but wouldn't have been fixed if it wasn't posted about in the tracker. Link to comment Share on other sites More sharing options...
RevengeFNF Posted September 26, 2016 Share Posted September 26, 2016 1 hour ago, marklcfc said: I can't see why you've removed the bug tracker. I've reported numerous minor problems with the skin that I wouldn't submit a ticket for, but wouldn't have been fixed if it wasn't posted about in the tracker. The Ticket now is the new Bug Tracker. Even if you have a minor bug that you found, open a ticket. Link to comment Share on other sites More sharing options...
Management Charles Posted September 26, 2016 Management Share Posted September 26, 2016 20 minutes ago, RevengeFNF said: The Ticket now is the new Bug Tracker. Even if you have a minor bug that you found, open a ticket. Isn't that what I have been saying? If you have a problem with your site just submit a ticket. It's that simple Link to comment Share on other sites More sharing options...
ABGenc Posted September 26, 2016 Share Posted September 26, 2016 Although you can not reply to tickets, you can still submit one Reuest ID : #963897 10 minutes ago, Charles said: Isn't that what I have been saying? If you have a problem with your site just submit a ticket. It's that simple Link to comment Share on other sites More sharing options...
Ryan Ashbrook Posted September 26, 2016 Share Posted September 26, 2016 11 minutes ago, ABGenc said: Although you can not reply to tickets, you can still submit one Reuest ID : #963897 Should be fixed now. Link to comment Share on other sites More sharing options...
SaltyBart Posted September 26, 2016 Share Posted September 26, 2016 11 minutes ago, Charles said: Isn't that what I have been saying? If you have a problem with your site just submit a ticket. It's that simple Yes that point i have taken at your first massage , and a good thing to have real bugs only at your tracker filtered by ips 6 hours ago, RevengeFNF said: Ok, IPS is creating Bug Reports according to the tickets they receive. Its enough for me. So we can follow still the reports, good enough for my also and i hope for those know where to look it stays accessible to look into the bug tracker. Thats all I love to see Link to comment Share on other sites More sharing options...
RevengeFNF Posted September 27, 2016 Share Posted September 27, 2016 4 hours ago, Charles said: Isn't that what I have been saying? If you have a problem with your site just submit a ticket. It's that simple Charles , just a suggestion. There should be a new option between non critical and critical in the tickets. Something intermediate. For example, till now if i found a bug that did not affected my community much, i would create a bug report in the tracker, without caring too much if it would be fast resolved or not. If it was a bug that affected my community(without making it down), i would create instead a ticket, expecting a response in 48 hours and a patch to my site. IPS never let me down in this regard . So right now, if i create a ticket, i don't have any way to market it as important(not critical), so IPS staff can check it first than those minor bugs. Just an idea. Link to comment Share on other sites More sharing options...
Management Charles Posted September 27, 2016 Management Share Posted September 27, 2016 When you have any sort of issue with your site we want to hear about it Link to comment Share on other sites More sharing options...
RevengeFNF Posted September 27, 2016 Share Posted September 27, 2016 12 hours ago, Charles said: When you have any sort of issue with your site we want to hear about it Yes i know Charles. I was just talking about priorities. I know the Staff will read the tickets and make their own priorities, but it would be easier. Also the staff might think its something minor, but in reality its something very important to my site. I can give another example: I found a bug with Spotify embed. Its very rare someone on my site to make spotify embed, so i would just create a bug report about it. Now i create a ticket, no problem with that. Next i find a bug with Gfycat embed. That's something my users do every single day, a lot of times per day, so its of my interest for it to be fixed as soon as possible. In this case i would create a ticket and not a bug report. Now, i create a ticket, but i have no way to mark it as important. I think its not fair to mark it as critical because my site is not down. So for severity levels i would do: Normal: Minor or normal bugs. Important: Bugs that are affecting negatively the site. Critical: Site is down or is having an high impact in the functionality. Im not criticizing the new system, im just suggestion something i think it would make the Ticket system better organized and help the staff. Link to comment Share on other sites More sharing options...
Management Charles Posted September 27, 2016 Management Share Posted September 27, 2016 We do have levels in the bugs. Example with your Gyfcat thing: Link to comment Share on other sites More sharing options...
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