Daniel Tomescu Posted July 8, 2016 Share Posted July 8, 2016 I reported this before and it was marked as fixed. I still receive emails like this one: Hi Administrator, An error has been logged at X. #3S127/4 We could not find your account in order to unsubscribe you from emails. Error triggered by: Guest (207.1.1.49) 07/08/2016 in System Further information on this error may be available by viewing the Error Log Viewer tool in your Admin Control Panel. Link to comment Share on other sites More sharing options...
Daniel Tomescu Posted July 11, 2016 Author Share Posted July 11, 2016 This happens in the following scenario: 1. User received a message 2. User unsubscribes (probably correctly) 3. User continues to click the Unsubscribe link multiple times Link to comment Share on other sites More sharing options...
Aiwa Posted July 12, 2016 Share Posted July 12, 2016 Submit a ticket in your Client Area for direct IPS assistance. Link to comment Share on other sites More sharing options...
AlexWebsites Posted October 19, 2016 Share Posted October 19, 2016 I still get these daily since converting. Link to comment Share on other sites More sharing options...
MADMAN32395 Posted October 19, 2016 Share Posted October 19, 2016 12 minutes ago, ajmboy said: I still get these daily since converting. Have you since submitted a ticket? Link to comment Share on other sites More sharing options...
AlexWebsites Posted October 19, 2016 Share Posted October 19, 2016 Yes. There is a new error message in 4.1.6. From support below: Quote This error is occurring because the unsubscribe link has expired. This will occur if the user has altered their email address or password after the email was sent. I have edited the error message displayed so that if this occurs the user will be prompted to log in to adjust their settings to revalidate their account. This change will be included in 4.1.16 Link to comment Share on other sites More sharing options...
pequeno Posted February 14, 2017 Share Posted February 14, 2017 I have the same problem with a user in IPS 4.1.18.2 Please, @AlexWebsites how to fix this with the user? On 19/10/2016 at 11:09 PM, AlexWebsites said: log in to adjust their settings to revalidate their account Can you explain me the procedure? Many thanks. Link to comment Share on other sites More sharing options...
AlexWebsites Posted February 15, 2017 Share Posted February 15, 2017 9 hours ago, pequeno said: I have the same problem with a user in IPS 4.1.18.2 Please, @AlexWebsites how to fix this with the user? Can you explain me the procedure? Many thanks. Did you convert your site? This has to do with the converter and users logging in for the first time after conversion. They can't unsubscribe from the email until they log in at least once to re-validate their account after conversion. I converted a site from vbulletin where this was happening. Link to comment Share on other sites More sharing options...
pequeno Posted February 15, 2017 Share Posted February 15, 2017 Hello @AlexWebsites Yes, i convert but several years ago, and other users don´t have this problem. The only explanation is that that user has not logged in since the conversion. Link to comment Share on other sites More sharing options...
AlexWebsites Posted February 15, 2017 Share Posted February 15, 2017 Exactly. This is why the converter stays in place. Link to comment Share on other sites More sharing options...
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