gluon Posted June 24, 2012 Share Posted June 24, 2012 hi there, I logged something at support of course but.. I'm totally stuck My website is unavailable and I cannot access to admin part in order to check what values I explode is it number of online people ...? They shouldn't cut the website but inform us as written on the plans page is it bandwidth ...? it is unmetered I love support people, but I NEED an information & a solution NOW.. Link to comment Share on other sites More sharing options...
Pete T Posted June 24, 2012 Share Posted June 24, 2012 you will need subit ticket in client area due to weekend may not get reply to mon/tues as need allow 48 hours. Link to comment Share on other sites More sharing options...
Dmacleo Posted June 24, 2012 Share Posted June 24, 2012 wouldn't this count as critical? Link to comment Share on other sites More sharing options...
gluon Posted June 24, 2012 Author Share Posted June 24, 2012 as written in my first post, I did :) anyway, it is written they wouldn't do that before to warn you/discuss it really sucks and I begin to have enough to have to log something each week for this, that, this ... really. Link to comment Share on other sites More sharing options...
gluon Posted June 24, 2012 Author Share Posted June 24, 2012 if only I could put another message instead of that one : http://sh16.lw.ipslink.com/limit.html Link to comment Share on other sites More sharing options...
Rimi Posted June 24, 2012 Share Posted June 24, 2012 It's probably a mod or hook that was using too many resources. Link to comment Share on other sites More sharing options...
Pete T Posted June 24, 2012 Share Posted June 24, 2012 Only support can tell issue to why been suspended no one else can need wait nothing we can do. Link to comment Share on other sites More sharing options...
gluon Posted June 24, 2012 Author Share Posted June 24, 2012 sure. they answered. for reference/infos, it was (probably) because of a huge upload I make and which has taken a process etc etc a faeces. Link to comment Share on other sites More sharing options...
Brian Garcia Posted June 24, 2012 Share Posted June 24, 2012 There is an automatic system in place that will temporarily 'limit' you. Link to comment Share on other sites More sharing options...
Rhett Posted June 24, 2012 Share Posted June 24, 2012 For clarification, hosting support is available pretty much around the clock, the normal response time during business hours is usually only a few minutes, on the weekends it's often a couple hours or so depending on the time of the ticket. For more information on this specific issue, yes there are restrictions on our shared hosting environment as with most shared host's. Your site can be limited if you are using too many resources, meaning if you have a ton of hooks, third party applications, bot's attacking your site, or a mis configured site, these can all cause issues and extreme resources to be used, which would in turn cause it to be limited. This system is in place to provide a stable environment for all of our customers and to keep one site from causing slowness or harm to others on the same server. You can also view this article here for items you can do to reduce your sites resources as well if you are hitting these limits. http://community.inv...-resources-r761 This is a separate monitoring system from the users online, as mentioned if you are over your limit of users in a 48 hour window, you won't be shut down, you will just be upgraded to the next higher plan. I hope this helps clear up any questions. :) Link to comment Share on other sites More sharing options...
gluon Posted June 24, 2012 Author Share Posted June 24, 2012 Yes! I have to add myself I always have been satisfied by the support all alon my little bugs, strangeness, huge stuff & help to setup the beast. currently debugging my problem Link to comment Share on other sites More sharing options...
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