Fasckira Posted March 26, 2011 Share Posted March 26, 2011 All my users are getting this message when trying to enter the Chat: [#CSTART-6] The IP.Chat room limit has been reached. You will not be able to join the chat room until some users first leave. There are 0 members in there and we're entitled to 50. Tried to raise a support call for this but everytime I try to I get told I haven't selected a package (even though it doesnt give me an option to select a package). Dislike this new interface intensely! :( Link to comment Share on other sites More sharing options...
Angel Knight Phil Posted March 26, 2011 Share Posted March 26, 2011 I'm getting this same error. Any idea what's up? Link to comment Share on other sites More sharing options...
boboss78 Posted March 26, 2011 Share Posted March 26, 2011 same thing Link to comment Share on other sites More sharing options...
AndyF Posted March 26, 2011 Share Posted March 26, 2011 I can only speculate (until a staff member / management read this topic) that the issue is caused by the updates and maintenance currently ongoing for the Client Centre. :) Link to comment Share on other sites More sharing options...
texterted Posted March 26, 2011 Share Posted March 26, 2011 Mine's down too... another Saturday night chat ruined! Link to comment Share on other sites More sharing options...
Mark Posted March 26, 2011 Share Posted March 26, 2011 Hi everyone, Sorry about that. IP.Chat should now be back to normal. If anyone is still having issues, please submit a ticket. Thanks :) Link to comment Share on other sites More sharing options...
texterted Posted March 26, 2011 Share Posted March 26, 2011 [#CJOIN-0] There was an error connecting with the chat room. Please notify an administrator. I'm still getting that error Mark Link to comment Share on other sites More sharing options...
texterted Posted March 26, 2011 Share Posted March 26, 2011 I can't submit a ticket as that system is broken too![#10X164] You did not select a valid package. Support requests in the department you selected must be associated with a valid active package. Despite going into the "package" and trying to open a ticket from there... grrr! Why does IPS have to mangle things at weekend when you've limited staff available? Link to comment Share on other sites More sharing options...
TracyIsland Posted March 26, 2011 Share Posted March 26, 2011 Thanks Texterted for explaining the ticket system so much better than I did. Yeah, that's exactly what was/is happening to me! Link to comment Share on other sites More sharing options...
texterted Posted March 26, 2011 Share Posted March 26, 2011 No worries... Chat works again now... well done! Link to comment Share on other sites More sharing options...
Mark Posted March 26, 2011 Share Posted March 26, 2011 Why does IPS have to mangle things at weekend when you've limited staff available? Trust me, we're here and working on it :) Link to comment Share on other sites More sharing options...
texterted Posted March 26, 2011 Share Posted March 26, 2011 Well leave things well alone and go down the pub! Link to comment Share on other sites More sharing options...
Mark Posted March 26, 2011 Share Posted March 26, 2011 Should now be fixed - sorry about that :) Link to comment Share on other sites More sharing options...
jedi-dakweb.nl Posted March 27, 2011 Share Posted March 27, 2011 Sadly is is still not fixed... Getting [#CSTART-6] The IP.Chat room limit has been reached. You will not be able to join the chat room until some users first leave. No-one is in the chat, and we should have a limit for 50 persons (http://forum.geocaching.nl/index.php?app=ipchat ) Link to comment Share on other sites More sharing options...
Collin S. Posted March 27, 2011 Share Posted March 27, 2011 Please open a support ticket so that we can investigate this for you. Link to comment Share on other sites More sharing options...
chilihead Posted March 27, 2011 Share Posted March 27, 2011 I can't submit a ticket as that system is broken too! Despite going into the "package" and trying to open a ticket from there... grrr! Why does IPS have to mangle things at weekend when you've limited staff available? I have this issue also. There is no option to select a valid package. I am using Chrome. Link to comment Share on other sites More sharing options...
Globaldjnetwork Posted March 27, 2011 Share Posted March 27, 2011 Getting [#CSTART-6] The IP.Chat room limit has been reached. You will not be able to join the chat room until some users first leave. same issue here.. Link to comment Share on other sites More sharing options...
Asiaforum.no Posted March 27, 2011 Share Posted March 27, 2011 Same issue here since yesterday.. Ticket id 734239 - no response yet.. Amazing to break the chatsystem and dont give support during the weekend?????? Link to comment Share on other sites More sharing options...
chilihead Posted March 27, 2011 Share Posted March 27, 2011 I have this issue also. There is no option to select a valid package. I am using Chrome. The ticket issue is fixed. When you select the dept. the package menu appears. Link to comment Share on other sites More sharing options...
bfarber Posted March 28, 2011 Share Posted March 28, 2011 We have had extra support staff available all weekend long, and even development and management have been around to assist with the transition of our client area. We didn't "break the chatsystem and dont give support during the weekend" by any means. As has been mentioned here, if you are still experiencing issues submit a ticket or reply to your existing ticket so we can address them please. Link to comment Share on other sites More sharing options...
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