General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,009 topics in this forum
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- 2 followers
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- 318 views
This plugin only just stopped working completely for me after the update to the latest version of invision. I am currently using version 1.0.8 though it says it was updated to '2.0.1.1 Beta' on 22/05/23 but never upgraded to that as the link is broken from the AdminCP. Any idea where I can find the latest version of this plugin and if it is still supported by the author, not sure if this is or isn't them: @Catzwolf Many thanks in advance
Last reply by Sonya*, -
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My forum is set up so that it requires manual approval of all new registrations. I think I used to get an email when somebody registered but I'm I'm. not getting them now. If I don't check in the admin panel very regularly, I miss them. I have looked and I[m sure it's there somewhere but can't find where to turn it on.
Last reply by Jim M, -
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Hello, I'm building a new forum using IPS, but I forgot how to add a "security check" to the sign-up page. My old forum had it, as does invisioncommunity.com, but the new forum does not have a sign-up captcha. I tried to check the options in ACP, but there was only an option to use a Captcha for spam post prevention. This is my new forum, and this is my old forum and https://invisioncommunity.com/ 's setting for Sign up Captcha It would be great if anyone recall my memory for this captcha setting.. Thanks!!
Last reply by Jipa331, -
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- 2 followers
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- 110 views
Is there anyway to remove the dates from forum posts? See attached screenshot of what I want to remove. Or maybe there is a addon to remove this date? It's just so in your face and some forums are older yet still lots of valuable info in them yet people see the date and think its old info.
Last reply by Marc Stridgen, -
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- 2 replies
- 59 views
Hello, Trying to connect my forum via Api And faild. Should i do something with the .htaccess file? where this file located?
Last reply by LiveG, -
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- 2 followers
- 10 replies
- 159 views
What minimum permissions does IPS recommend giving MySQL users for maximum safety?
Last reply by Marc Stridgen, -
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Hi there everyone as the title suggests im looking for a chatbox since the marketplace is gone now its kind of difficult to find options. Does anyone have any suggestions for what they might use for their site? I am reffering to chatpop up boxs that appear when a guest visits a website! Thanks! EXAMPLE:
Last reply by Daniel F, -
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- 3 replies
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I know that physical item sales are being removed fairly soon and I'm wondering how can I link my community to Shopify so that only members who are subscribed to my community can use the Shopify store and the discounts being a member brings to them?
Last reply by Jim M, -
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Hi, so I noticed I can make members off the forum an Admin, I would like to do this as a member has experience on building forums so the help is welcomed. Can I set it so when he makes any changes before there are active I can verify them first just to make so no changes happen without my say? Thanks Sean
Last reply by Randy Calvert, -
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Hello, Is there any way to remove saved credit card info for all users at once? (on Stripe payment gateway) I know we can remove it one-by-one from ACP but want to clear all stored card information on all accounts. Any Idea?
Last reply by Jim M, -
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Hi again 🙂 I was just in my ACP and was looking for announcements but I can't seem to find it, I am sure that there was an option? am I being blind again?
Last reply by Buttercup, -
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- 3 replies
- 106 views
Hi, is there an option to have a live chat on the main page off my forum? I have the creator package but still learning how to use everything. Thanks Sean
Last reply by Marc Stridgen, -
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- 4 followers
- 4 replies
- 142 views
Hey guys, It is likely this has already been covered in another post/blog but what preparations have IPS made in light of Google/Chrome killing off 3rd party cookies and the introduction of the Privacy Sandbox? Many thanks P
Last reply by Dll, -
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- 2 followers
- 2 replies
- 94 views
Does anybody know how to change the Unread/Read topic buttons? I have a custom icon/image uploaded to resources but it is not showing named topic_button.png which worked on 4.7.1.2 but not on 4.7.16? Thanks for any help
Last reply by Marc Stridgen, -
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- 1 follower
- 2 replies
- 121 views
How do I cancel the renewal for Classic Invision ($200)?
Last reply by Marc Stridgen, -
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- 111 views
I have been thinking about using a email provider/service like Google which requires me to add a MX Record at the DNS level, I am kinda wondering if this interferes with how emails are sent via the systems in Invision like the contact us and so on. Does it matter?
Last reply by Jim M, -
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- 2 followers
- 9 replies
- 177 views
Have you come across this before? The Similar Content widget block isn't available on my site for some reason and it isn't already in use on the page (I just double checked!). I checked another one of my sites with the same full suite, same latest version and it is showing there under System blocks in the page editor: Is there anyway to reactivate it, please? Many thanks!
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 105 views
How does one go about creating an announcement that only shows up on the forum index? I have no problems creating an announcement that shows above content on every page, but I want it to only appear on the main index. Here are the relevant options for an announcement: For "Where to show?", there are the options: I figured "Platform" would do the trick, but when I select that, I don't see the announcement. The only way I can get it on the front page is to select "Everywhere", but then it shows up on all pages, which I don't really want. Thanks for any advice. ..Al
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 141 views
Hi Are live topics available for forums, cloud or not? I can't see it anywhere in my settings.
Last reply by Nathan Explosion, -
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- 1 follower
- 2 replies
- 94 views
I searched my ACP for 'quote' and 'quoting' but didn't find anything. I thought I had limited my quoting level to 1. Meaning, if user A posts something, and user B quotes user A and answers, and I try to quote the whole post by user B, only what B wrote is inside the quote in my post, it automatically strips the quote from A. Now this works for me, limiting my quote to only whoever I'm quoting, and not who they had quoted. And yet I just saw a regular member quote someone's quote... I'm not sure where to go to double-check my settings?
Last reply by David N., -
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- 3 followers
- 1 reply
- 86 views
I don't want people to sign up through the top right button in IB. Can I remove this? Reasoning: I have a pre-registration form that I want people to use which drops them into my outbound email marketing system (Aweber) and kicks off a campaign with onboarding information. If this button is here, people can bypass my "onboarding" campaign in AWeber. Alternatively, can I make that Sign Up button link somewhere else? Thanks! Chris
Last reply by Marc Stridgen, -
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- 1 follower
- 4 replies
- 124 views
Hi. I'm looking for the options to customize outbound email messages during the registration process, and can't find it. KB didn't bring up anything. The messages people get after registering to confirm their request and finalize their access. Thanks!
Last reply by Chris Jaegeer, -
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- 2 replies
- 80 views
I feel like this is a dumb question but I can not figure it out. How do I set permissions for Commerce menu items? From my admin account, I can see what I need to see. When I log in as a user I can get "The page you are trying to access is not available for your account." I messed the the menu item settings and looked in Group permissions. Where the holy heck is the setting?
Last reply by John Horton, -
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- 1 follower
- 3 replies
- 130 views
How do I set my default search to 365 days instead of last visit when someone searches on my forum?
Last reply by Marc Stridgen, -
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Hi, newbie here! We have a software company and we just set up a user group site for our clients. I have set up the site so that the users can only create accounts with their organization domain. This of course helps me ensure that the users are actually a user of our software. My question is if a user leaves their organization, how do I know to remove them from our user group? I mean, sure, I can ask my clients to provide me with a list to remove them as they leave but I can't be sure that they will do that. So I was wondering if anyone else has come across this and if so, what measures have you put in place? My initial thoughts were maybe there's a way to requi…
Last reply by Marc Stridgen, -
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